Shipping Policy

Shipping Policy

At GOALHAVEN, we are committed to delivering your order as quickly and efficiently as possible. This Shipping Policy outlines our order processing times, shipping options, and other important delivery information for customers worldwide.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Please note that orders are not processed or shipped on weekends or public holidays. During high-demand periods such as major football tournaments, seasonal sales, or promotional events, processing times may be slightly extended.

Once your order has been processed and shipped, you will receive a shipping confirmation email that includes your tracking information.

Shipping Rates

We offer Free Worldwide Shipping on orders over $49 USD.

For orders under $49 USD, shipping fees will be calculated and displayed at checkout depending on the destination and shipping method selected.

All shipping costs are clearly shown during checkout before payment is completed.

Estimated Shipping Time

Delivery times may vary depending on your location and local logistics conditions.

Estimated international shipping times:

  • United States & Canada: 7–12 business days

  • Europe: 7–15 business days

  • Australia & New Zealand: 7–12 business days

  • Other International Destinations: 10–20 business days

Please note that these are estimated delivery times and may vary due to customs processing, local carrier delays, or other external factors.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number and tracking link.

Tracking information usually becomes active within 2–5 days after the package has been shipped.

Customers can track their orders using the tracking link provided in the shipping confirmation email.

If you have not received your tracking information within a few days after your order has shipped, please contact our support team.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or other local fees may apply depending on the regulations of your country.

These charges are determined by your local customs authority and are not included in the product price or shipping cost.

Customers are responsible for any customs duties or import taxes that may apply once the package reaches the destination country.

We recommend contacting your local customs office for more information regarding potential import charges.

Shipping Delays

While we strive to ensure timely delivery of all orders, delays may occur due to circumstances beyond our control, including but not limited to:

  • Customs inspections

  • Severe weather conditions

  • High shipping volumes during peak seasons

  • Carrier or logistics disruptions

GOALHAVEN is not responsible for delays caused by shipping carriers or customs clearance procedures.

We appreciate your patience and understanding if such situations arise.

Incorrect Shipping Address

Please ensure that your shipping address is entered correctly when placing your order.

GOALHAVEN is not responsible for packages delivered to an incorrect address provided by the customer.

If you notice an error in your shipping information, please contact us immediately. Address changes can only be made before the order has been processed or shipped.

Contact Us

If you have any questions regarding shipping or your order status, please contact us:

Email:
info@goalhaven.com.au

Business Location:

Sydney, Australia

Our customer support team will respond within 24–48 hours.