Privacy Policy

This Privacy Policy describes how GOALHAVEN (“we”, “our”, or “us”) collects, uses, and shares your personal information when you visit or make a purchase from our website.

We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

Information We Collect

When you visit our website, we automatically collect certain information about your device, including:

  • Web browser type

  • IP address

  • Time zone

  • Cookies installed on your device

  • Pages you view on our website

  • Referring websites or search terms

When you make a purchase or attempt to make a purchase, we collect information including:

  • Name

  • Billing address

  • Shipping address

  • Payment information

  • Email address

  • Phone number

This information is referred to as Order Information.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders placed through the website

  • Communicate with customers regarding their orders

  • Provide customer support

  • Screen orders for potential risk or fraud

  • Improve our website and services

  • Send updates, promotions, or marketing communications when permitted by law

We only collect personal information that is necessary to provide our services.

Shopify Payment Processing

Our store is hosted on Shopify Inc. Shopify provides us with the e-commerce platform that allows us to sell our products and services.

Payments are processed through Shopify Payments and other secure payment providers. Your payment information is encrypted and handled securely by these providers in accordance with their privacy policies.

GOALHAVEN does not store full credit card information on our servers.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences

  • Keep items in your shopping cart

  • Analyze website traffic and usage

  • Improve website functionality and performance

You can choose to disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

Sharing Your Personal Information

We may share your information with trusted third-party services that help us operate our business, including:

  • Shopify (website hosting platform)

  • Payment processors

  • Shipping and logistics providers

  • Analytics providers such as Google Analytics

  • Marketing and advertising platforms

These partners only receive the information necessary to perform their services and are required to protect your data.

We may also disclose your information if required to comply with applicable laws or legal requests.

Data Security

We take reasonable precautions to protect your personal information.

Our website uses secure encryption technologies (SSL) and industry-standard security practices to safeguard your data.

While no method of transmission over the internet is 100% secure, we strive to protect your personal information using commercially acceptable means.

GDPR – Your Rights (European Customers)

If you are located in the European Economic Area (EEA), you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Object to certain processing of your data

  • Request data portability

If you would like to exercise these rights, please contact us using the information provided below.

Data Retention

When you place an order through our website, we will maintain your order information for our records unless and until you request that we delete this information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, or legal obligations.

Updates will be posted on this page with the revised effective date.

Contact Us

For more information about our privacy practices, or if you have questions or concerns, please contact us:

Email:
info@goalhaven.com.au

Business Location:
Sydney, Australia