Refund Policy

At GOALHAVEN, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, the item must meet the following conditions:

  • The item must be unused and unworn

  • The item must be in its original condition and packaging

  • Proof of purchase is required

Items that do not meet these conditions may not be eligible for return.

Refunds

Once your return is received and inspected, we will notify you via email regarding the status of your refund.

If approved, your refund will be processed to your original payment method within several business days.

Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, please contact our support team and include your order number and photos of the item.

Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

Please include:

  • Your order number

  • Photos of the item received

Our team will review the issue and provide a solution as soon as possible.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Customized or personalized jerseys

  • Items that have been worn, washed, or altered

  • Items returned after the 30-day return window

Return Shipping

Customers are responsible for return shipping costs, unless the item received is defective or incorrect.

Shipping fees are non-refundable.

Order Cancellation

Orders can only be cancelled within 12 hours after placing the order.

Once an order has been processed or shipped, it can no longer be cancelled.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Business Address:
Sydney, Australia

Customer Support:
info@goalhaven.com.au

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (UTC)